It is official, Citibike is now issuing keys in the convenient card format!

To get one, you need to call customer service at 1-855-BIKE-311 and tell them that you need a replacement key. They will only send you one if your current key is not working, but it is not too much of a stretch to say that the fob does not work for most people. Your current key will be deactivated so sadly you’ll be Citibikeless for the 2-5 days until the new card arrives.

Thanks to Stephen for the photo of the first official card in the wild. Ironically, he was the very first victim of a failed fob brain transplant when they started adding the epoxy blob to the fobs.